Summary of Duties

The PAA is responsible for the coordination of patient flow and patient activities, administrative services for the patient care unit, and maintenance of patient records, staffing, scheduling and payroll, as well as administrative support to the patient care unit. The PAA will provide coverage support to other Veteran Centre units as required.

Qualifications/Skills

• One year of Community College required, Medical Terminology course preferred
• One year of Administrative/Business experience in a healthcare setting required
• Superior ability to organize work effectively, and work at a fast pace in an unpredictable environment that requires the ability to successfully manage multiple tasks
• Ability to complete tasks with competing deadlines and interruptions
• Advanced computer skills and knowledge of software packages such as Microsoft Word and Windows
• Demonstrated knowledge of ESP staff scheduling system and unionized scheduling practices preferred
• Typing at 40 net words per minute or keyboarding at 106 net keystrokes per minute
• Patient and Family focused care philosophy
• Previous experience working with the elderly preferred
• Excellent problem-solving and communication skills
• Excellent telephone/customer service skills
• Demonstrated ability to follow established routines
• Demonstrated ability to take initiative appropriately
• Demonstrated ability to work successfully independently and in a team environment