Supervisor, Fracture Clinic

Human Resources Management:

• Coordinate and supervise the activities of team members
• Review, organize and assign duties and tasks to team members in line with collective bargaining agreement
• Establish work schedules and provide relief for absences as needed
• Monitor and control overtime when necessary
• Evaluate performance of the team and conduct annual performance evaluations
• Assist with job postings, interviews and staff hiring as needed
• Arrange orientation and training for new hires
• Recommend, implement and document disciplinary actions in conjunction with Human Resource department

Daily operations management and optimization of clinic flow:

• Monitor clinic performance daily to ensure duties are completed accurately, efficiently and timely
• Identify and recommend solutions for issues and problems as they arise
• Review and update clinic forms and other documentation templates on a regular basis
• Monitor clinic scheduling system to ensure clinics are not overbooked and that clinic visits are spaced appropriately over the clinic time
• Monitor WebER to make sure schedule is assigned by the team members
• Monitor clinic patient flow to ensure patients are seen in a timely and efficient manner
• Ensure that patient concerns and complaints are reviewed and recommend corrective actions as appropriate.
• Monitor telephone calls and messages to make sure calls are returned in a timely manner
• Conduct periodic staff meetings
• Relay pertinent information to the team members in a timely manner
• Ensure staff training is kept up to date
• In collaboration with clinical staff make sure supply carts have adequate supplies that complies with clinical best practices
• Ensure that clinical equipment remains in good working condition

Qualifications

• Bachelor’s degree is required, Master’s Degree is an asset.
• 3-5 years healthcare experience; outpatient experience in an orthopaedic setting preferred.
• Recent relevant supervisory or leadership experience in health care preferred.
• Demonstration of course work and/or certificates in leadership/communication, preferred.
• Working knowledge of organization Information Systems such as SunnyCare, Quadramed and Excelicare.
• Superior organizational, leadership experience in health care preferred.
• Ability to manage effectively in a fast-paced, constantly changing environment.
• Excellent change agent skills.
• Demonstrated critical thinking and problem solving skills.
• Demonstrated understanding of general medical and diagnostic imaging terminology an asset.
• Demonstrated coaching and empowering style of management.
• Demonstrated commitment to excellence and patient-centred care.
• Demonstrated effective organizational and time management skills.
• Excellent oral and written communication skills.