Summary of Duties

• Process emergency and non-emergency requests for ambulance and fire response

• Communicate with individuals under stress

• Provide pre-arrival instructions

• Direct and coordinate ambulance and fire unit movement

• Operate complex computer-aided telecommunications equipment

Qualifications/Skills

• Minimum 18 years of age, and Grade 12 education or equivalent

• Communicate effectively and tactfully, both oral and written

• Read, interpret, understand and apply complex and overlapping policies

• Strong multi-tasking, organizational and prioritization skills

• Ability to maintain control under pressure, work at a fast pace in an unpredictable environment

• Demonstrate problem-solving and critical thinking

• Make sound, independent decisions, and exercise discretion during emergency/difficult/stressful situations, and be accountable for such decisions

• Establish and maintain effective working relationships with coworkers and stakeholders

• Strong computer literacy, data entry, retrieval and keyboarding skills

• Experience in Emergency Services would be an asset

Job offer is conditional on: successful criminal background check, current standard first aid and CPR certificate; successful completion of all training requirements and ACO Provincial Certification; and Restricted Radio Operator Certification.

Candidates will be required to attend and successfully complete a 12-week FT training program.