Summary of Duties:

Co-ordinates the patient care support services within the Chemotherapy Department (Systemic Therapy Program) at the Odette Cancer Centre. As an integral part of the health care team and front-line staff, responsibilities include: Providing a broad range of clerical, appointment and receptionist services; Responding to general enquiries; Scheduling outpatient tests and procedures required by the oncologists; Coordinating and scheduling electronic physician orders including chemotherapy appointments with applicable software; Preparing and delivering next day patient lists to chemotherapy nursing staff; Responsible for retrieving completed chemotherapy consents and scanning into applicable computer software; Ordering supplies; and Providing relief coverage and support services within the department. Unit Clerks will be cross-trained to function effectively in the various clerical duties within the Chemotherapy Department.

Qualifications/Skills:

• Requires the completion of one year of Community College or equivalent education

• Minimum one year of administrative/business experience required in a health care setting preferred

• Proven accurate keyboarding (minimum net 40 w.p.m. OR net data entry 106 k.p.m.

• Knowledge of Medical Terminology preferred

• Proficiency with MS Office (Outlook, Word and Excel) as well as working knowledge of in-house computer software (e.g. Excelicare, E-sheet, EPR, and CHARM) required

• Demonstrated excellent customer service/patient-focused approach required

• Ability to prioritize, organize and follow-through on multiple demands with strong time management skills; attentive and flexible to multiple tasks and timelines required

• Demonstrated excellent interpersonal and communication skills oral, written and comprehension

• Tact and diplomacy in handling and dealing with confidential information; sensitivity working with oncology patients and family essential

• Requires well-developed interpersonal and team skills in a fast-paced work environment.

• Demonstrated ability to work collaboratively with interprofessional staff members and external stakeholders as required via telephone and email