Technical Analyst - Project REACH - Temporary Full-Time 2025-13868

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Date Posted: 6/26/2025

Location: Toronto, ON, Canada

Reference No.: 2025-13868

Position Type: Temporary full-time

Department: HIS - Clinical Informatics

FTE Status: 1.00

Hours of Work: 8 hrs

Campus Site: Bayview

Shifts Weekday Required: Days

Shifts Weekend Required: Other

Statutory Holiday(s) Required: No

Salary Range: TBD

Summary of Duties

  • Work closely with Tier 3 and vendors to support configuration and deployment of endpoint user devices
  • Work with the project team and vendor to support device testing and troubleshoot/research solutions to hardware and software issues
  • Ensure adherence to IS Information Services policies, procedures and controls
  • Facilitate project team requests to Sunnybrook’s Service Desk 
  • Identify and mitigate risks related to assigned scope of work
  • Provide cabling/connectivity, LAN, paging/cell phones telecom support
  • Document knowledge objects, troubleshooting steps and solutions accurately for future reference
  • Provide technical and user support at go live of the HIS solution
  • Track and report status of assigned tasks
  • Perform other duties, as required

 

Qualifications/Skills

  • College/University or industry professional designation in a related technical field
  • CompTIA A+ and CompTIA Network + certifications
  • Excellent knowledge and demonstrated experience with installing, configuring, upgrading and supporting Windows desktops and laptops
  • Excellent knowledge and demonstrated experience with installing, configuring, upgrading and supporting Apple products such as Mac computers, iPads and iPhones
  • Excellent knowledge of other mobile technologies such as Android devices
  • Knowledge of hardware components (desktops, monitors, laptops, printers, peripherals, etc.)
  • Understanding of virtualization (VMware clients, virtual desktops, etc.)
  • Understanding of Windows based printing concepts
  • Understanding of networking concepts, with ability to apply these concepts to troubleshoot network related issues (both wired and wireless)
  • Understanding of VPN technologies
  • Excellent knowledge of EntraID and M365 technologies and concepts (M365 Office, email management, Microsoft 365 Admin Centre)
  • Analytical thinker, with excellent troubleshooting skills
  • Able to work independently and efficiently to meet deadlines
  • Self-motivated, detail-oriented and organized
  • Excellent people/customer service skills and time management
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

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We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.

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