Patient Care Manager- Neonatal Intensive Care Unit- Regular Full-time 2025-14589

Reporting to the Operations Director for the Women and Babies Program, the Patient Care Manager will assume the responsibility for promoting and maintaining a supportive environment for patients, families and staff, providing leadership and facilitating staff and team development on the unit.

The Patient Care Manager will be primarily responsible for ensuring the provision of patient care is consistent with the goals, objectives and standards of the program. The Patient Care Manager will facilitate and champion problem solving and decision making by the patient care team; monitor and analyze the results of quality measurements and recommend solutions/changes to improve patient care; co-ordinate the day-to-day utilization of and strategic planning for human and material resources to achieve the program’s goals and function; monitor attendance and performance of team members in achieving the standards of practice and manage performance reviews; achieve the program’s financial targets by monitoring unit-based expenses.

The successful incumbent is also accountable for ensuring that patient care requirements are met with appropriate competence and delivery, and that patient care issues, problems and concerns are resolved.  The Patient Care Manager works in collaboration with Neonatal Intensive Care Unit nursing leaders (i.e. Clinical Educators) and medical staff to ensure that quality improvements are achieved.

Qualifications/Skills

• Completion of recognized Master’s degree program preferred
• Minimum of 5 years progressive NICU experience
• Minimum of 3 years recent management experience within a large complex fast paced environment
• Effective planning, organizational, interpersonal, and communication skills
• Works effectively and demonstrated composure under pressure and to the ability to meet multiple and competing deadlines
• Demonstrates the ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients
• Has knowledge of applicable legislation affecting human resources (i.e. Human Rights, Employment Standards, Occupational Health & Safety Act)
• Demonstrated success in establishing, leading and maintaining positive change and continuous quality improvement
• Demonstrated ability to plan, organize, set and accomplish goals and objectives in a complex fast paced environment.
• Proven leadership, coaching, team building, conflict resolution and decision–making skills
• Working knowledge of computers (i.e. MS Word, Outlook, etc)
• Member in good standing of a recognized health care profession in Ontario