Program Coordinator - Odette Cancer Centre - Temporary Full-Time - 2026-16452

The Odette Cancer Program is seeking a Program Coordinator to support operational work streams. The Program Coordinator will report to Regional Manager, Toronto Central North Regional Cancer Program.

Summary of Duties:

The Program Coordinator will support different operational projects with a main focus on symptom screening through Your Symptoms Matter (YSM). YSM is a questionnaire that asks patients to rate the severity of 12 common cancer symptoms and/or side effects that they may be experiencing. The purpose of YSM is to help patients communicate the impact of cancer and treatments on their quality of life with their health care team. The Program Coordinator role is primarily patient facing as it involves interacting and supporting patients in busy clinical environments to support timely completion of YSM forms. The Program Coordinator will also work closely with the Symptom Screening Lead and relevant project working groups to provide feedback on processes and support project improvements. In addition to symptom screening activities, the Program Coordinator may support other operational or quality improvement initiatives within the Odette Cancer Program and the Regional Cancer Program as required.

• Collaborate with and support YSM volunteer team members, working as a team to educate  patients on the importance of symptom screening and supporting them with completion
• Onboard new volunteers on the processes for symptom screening, provide ongoing coaching and support for existing volunteers to ensure consistent and effective symptom screening practices.
• Provide direct support in the completion of symptom screening to diverse patient populations, demonstrating sensitivity to cultural, linguistic, and accessibility needs
• Complete data entry for paper symptom screening assessments
• Responsible for tracking symptom screening metrics and preparing basic reports as required to support operational monitoring and improvement.
• Participate in project working groups and provide feedback on front line experience to enable process improvements
• Identify trends, barriers, and opportunities for improvement related to symptom screening workflows and escalate issues to the Symptom Screening Lead as appropriate.

Qualifications/Skills:

Preferred candidate will hold a baccalaureate degree in a healthcare or science related field plus a minimum of 2 years related experience or the equivalent combination of education and experience

• Strong communication and interpersonal skills: Ability to collaborate effectively with diverse teams, including volunteers, staff, and patients, ensuring smooth coordination of activities and patient care.
• Organizational and multitasking abilities: Able to manage multiple tasks such as patient support, data entry, and project involvement while maintaining attention to detail and meeting deadlines.
• Patient-focused mindset: Empathy and ability to interact sensitively with patients, ensuring a positive and supportive experience.
• Teamwork and collaboration: Proven ability to work well in a team environment.
• Experience with accurate data entry and record-keeping: Accuracy and proficiency in completing paper-based and electronic data entry. Problem-solving skills: Able to provide constructive feedback on processes and contribute to the continuous quality improvement initiatives
• Experience in healthcare or similar environments: Prior experience in a healthcare setting or working with patient care processes is an asset.
• Experience supporting or contributing to quality improvement, change initiatives, or process improvement in a clinical or operational setting.
• Experience supporting, coaching, or coordinating volunteers or frontline team members is an asset.
• Adaptability: Ability to work independently with minimal supervision in a fast paced environment while maintaining professionalism, accuracy and a patient-centred approach.
• Privacy and Confidentiality: Ensure all patient information is handled in accordance with privacy and confidentiality policies.
• Basic computer skills: Proficiency in Microsoft Office and other relevant software for data entry and reporting.
• Demonstrated awareness of clinical workflows and the ability to work respectfully and effectively within active clinical environments.