Patient Care Manager - Cardiac Cath Lab and Schulich Resource Team - Regular Full-Time - 2026-17518

Summary of Duties

Sunnybrook is seeking a Patient Care Manager (PCM) for its Cardiac Cath labs and Schulich Resource Team, reporting to the Operations Director of The Schulich Heart Program.

The Patient Care Manager is responsible for providing strategic and operational leadership across a complex, high-acuity cardiac procedural portfolio, including Cardiac Catheterization Labs, Electrophysiology (EP), and the Schulich Resource Team (SRT). The PCM oversees the day-to-day operations of six procedural labs and leads interprofessional teams including nurses, Patient Administrative Associates (PAAs), and Patient Support Personnel (PSPs), ensuring delivery of safe, efficient, high-quality patient care aligned with the goals of the Schulich Heart Program.

Working in close partnership with the Cath Lab Medical Director, the PCM functions within a dyad leadership model and is accountable for operational performance, quality outcomes, workforce planning, financial stewardship, and program growth.

Key responsibilities include:

• Leading clinical and operational activities across Cath Lab, EP, and SRT portfolios to support patient flow, access targets, and funded procedural volumes
• Managing recruitment, retention, performance management, succession planning, staff development, and creation of a high-performing team culture
• Overseeing staffing models, master schedules, and on-call schedules to ensure safe and efficient operations
• Monitoring quality indicators, implementing best practices, and leading continuous quality improvement initiatives
• Managing a large operating budget, including financial forecasting, expense monitoring, and resource optimization within a revenue-generating procedural environment
• Providing oversight of procurement activities, inventory management, major equipment planning, service contracts, maintenance agreements, and supply utilization
• Leading product evaluations, standardization initiatives, and participation in procurement/RFP processes aligned with Broader Public Sector requirements
• Supporting implementation of clinical innovation, new technologies, and major capital projects within procedural areas
• Collaborating with physicians, advanced practice nurses, allied health professionals, and organizational partners to advance strategic priorities and operational excellence
• Ensuring compliance with regulatory standards, accreditation requirements, and organizational policies

Qualifications/Skills

• Completion of a Master’s degree (or in progress)
• Knowledge of Cath lab operations, or related Clinical experience is mandatory
• Minimum 3–5 years recent leadership experience in complex setting
• Demonstrated experience managing budgets, operational performance, staffing models, and resource allocation within a procedural or acute care environment
• Experience leading major projects, clinical innovation initiatives, capital planning, procurement, or implementation of new technologies is an asset
• Strong knowledge of quality improvement, patient safety, and change management principles
• Proven leadership in recruitment, coaching, conflict resolution, performance management, and fostering a respectful work environment
• Ability to lead effectively in a fast-paced, high-volume environment with competing priorities
• Demonstrated ability to build strong partnerships with physician leaders and interdisciplinary team

• Ability to work effectively and with composure under pressure/stressful conditions and meet multiple and competing deadlines

• Familiarity with collective agreements, Knowledge of legislation affecting human resources (i.e. human rights, employment standards, Occupational Health & Safety).

• Familiarity with Broader Public Sector procurement guidelines and contract management considered an asset
• Current registration in a professional regulatory college