Medical Administrative Assistant - Department of Otolaryngology - Regular Full-Time 2026-17918

Summary of Duties:

• Support patient care and staff through excellent customer service
• Coordinate and book OR dates and procedures across various sites
• Active participant in scheduling outpatient clinics, consultations and diagnostic appointments
• Patient liaison for surgical procedures, including but not limited coordinating pre and post op appointments, testing, etc.
• Manage and maintain the Provincial Wait Time Information System (WTIS)
• Triage and register incoming referrals in a timely manner
• Maintain accurate and up-to-date electronic medical records (EMR)
• Preform educational support duties as required
• Respond promptly to telephone and email inquiries
• Manage and maintain the Staff Physician’s calendar and schedule
• Collaborate daily with residents, fellows, students, medical personnel, research teams and administrative staff
• Provide backup coverage for clinical and administrative functions as needed
• Assume other responsibilities and duties as required

Qualifications/Skills:

• Completion of a recognized Medical Office Administration program/diploma or equivalent at the community level, plus a minimum of two (2) years related practical experience
• Working knowledge of electronic medical record (EMR) software
• Exceptional time management, organizational and problem-solving skills with particular attention to detail
• Ability to multitask and prioritize in a fast-paced environment with minimal supervision
• Must be able to demonstrate flexibility and act independently while using sound judgment
• Well-developed organizational, prioritization and time management skills to meet multiple deadlines
• Superior interpersonal skills that will allow you to work well with a diverse group of individuals
• Proven proficiency in English grammar, with excellent verbal and written communication and comprehension skills
• Ability to maintain and protect patient confidentiality
• Knowledge of medical terminology would be an asset
• Experience managing the Provincial Wait Times Information Systems (WTIS) would be an advantage
• Demonstrates proficiency and advanced knowledge in Microsoft Office (Outlook, Word, Excel, PowerPoint)

Please Note: This position is not affiliated with Sunnybrook Health Sciences Centre.

Qualified Applicants must submit a Résumé and Cover letter to elsa.benjamin@sunnybrook.ca  

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted.