Hypercare at Sunnybrook

Sunnybrook Health Sciences Centre is a nationally-leading and internationally-recognized academic health care centre based at several sites in the Greater Toronto Area (GTA). Our team delivers expert, compassionate care to patients from across Ontario; wide ranging and sometimes unique education to thousands of learners each year; and research and implementation of innovations that invent the future of health care. Since our first patient in 1946, Sunnybrook has evolved and expanded to become a network of integrated sites and campuses representing the full continuum of care including pre-hospital, acute, and post-acute and key specialty services for Ontario.

Sunnybrook is embarking on a multi-year digital, clinical transformation project, one of which is Hypercare, a PHIPA enabled secure messaging platform that will replace pagers and enable secure sharing of PHI. The project is a pillar of enabling exemplary patient experience and quality of care and therefore this is not solely an information technology initiative, but one founded in clinical transformation and care redesign. Co-led by the Quality, Safety and Risk and Digital and Virtual Health portfolios, Hypercare at Sunnybrook project looks to enhance patient care, streamline clinical workflows and support our clinicians.

About the Opportunity

With a vision for supporting patient safety and clinical best practices, Sunnybrook is preparing to implement Hypercare and is looking for exceptional individuals to support the successful implement of this new clinical technology.

The successful candidate will be someone who takes pride in working in one of Canada's top academic health centers ensuring projects are run effectively and efficiently. You will work in a complex, ever evolving (& improving) environment to deliver high quality products and to bring those products to life with our customers.

POSITION RESPONSIBILITIES:

• Coordinating project activities, logistics, and schedules.
• Working efficiently, combining solid administrative and computer skills with an interest and skills in project management, process improvement working with teams and change management.
• Planning project activities, prepare reports, and ensure project communications plans are met.

• Assist with training content maintenance to keep them up-to-date and current.
• Assist with development of learning aids for self-paced training material, job aids, videos, and demo scripts.
• Monitor effectiveness of training service to provide feedback for improvements.
• Incorporate feedback from others into existing training and training administration procedures.
• Prepare training lessons, printing materials, and setting up the training room and environment prior to the training session.
• Troubleshoot training problems and questions from end users and work with technical teams to resolve
• Support go-live activities including at-the-elbow support, post go-live training, and rapid response to training needs
• Participate in regular team meetings, contributing to shared training logs, milestone tracking, training evaluations, and status updates
• Document lessons learned and continuously refine training methodologies
• Organize and minute committee meetings when required.
• Any other duties as required.

KEY COMPETENCIES:

· Exceptional presentation and facilitation skills with the ability to engage with diverse audiences

· Excellent communication skills, both written and verbal

· Able to work independently and collaboratively with cross-functional teams, follow instructions with minimal supervision, and take initiative

· Excellent interpersonal, organizational, and presentational skills

· Ability to effectively prioritize and execute tasks in a high-pressure environment

QUALIFICATIONS/SKILLS:

• Bachelor's Degree or a Business Management Certificate
• 3-5+ years experience in a similar role, preferably in healthcare
• PMP or CAPM certification would be an asset
• Flexible and adept at multi-tasking in a busy, fast-paced, interesting and challenging environment
• Strong computer skills (MS Office, Word, Excel and Power Point) and the ability to quickly learn new software applications
• Demonstrated ability to prioritize work load and to work confidently under pressure on tight deadlines
• Excellent problem-solving and analytical skills
• Ability to work around busy stakeholders' schedule
• Excellent verbal and written communication skills

WORKING CONDITIONS:

• Predominantly hybrid work environment with 3 days onsite at one of Sunnybrook sites.
• Some travel to multiple sites during end-user training, go-live and implementation phases.
• Some early mornings, evenings, and weekends during go-live periods.