Ambulance Communications Officer I - Wallaceburg CACC - Casual - 2026-18626

Summary of Duties

• Receive incoming 9-1-1 calls and process requests for emergency and nonemergency medical services
• Provide callers with pre-arrival and post-dispatch instructions specific to their emergency; includes telephone-assisted Cardio-Pulmonary Resuscitation (CPR), childbirth, First Aid, EpiPen administration and choking intervention
• Determine call location, document caller information, and establish incident details
• Allocate resources according to operating policies and procedures
• Operate complex computer-aided dispatch (CAD) telecommunications software

Qualifications/Skills

• Minimum 18 years of age
• Completion of Secondary School is required
• Basic computer skills, including technical competency in keyboarding and data entry
• Explicit and tactful written and verbal communication • Strong multi-tasking, organizational and prioritization skills
• Ability to maintain control under pressure and work at a fast pace in an unpredictable environment
• Demonstrate problem-solving and critical thinking • Make sound, independent decisions using professional judgement in accordance with local operating procedures and policy criteria
• Exercise discretion during emergency/difficult/stressful situations
• Establish and maintain effective working relationships with coworkers and stakeholders (EMS, Police, Fire, Hospitals, Ornge etc.)

Requirements

• Current Standard First Aid and CPR Certification
• It is a condition of continuous employment that Casual Call-Takers must work regularly at another CACC (minimum once every two months). Proof of this will be required at the time of hire and any other time, upon request by management
• Successful completion of all training requirements including ACO Provincial Certification, local 9-1-1 call taker and dispatcher training, and a Restricted Radio Operator Certification