Date Posted:
9/22/2026
Location:
Toronto, ON, Canada
Reference No.:
2026-18773
Position Type:
Regular full-time
Department:
Family Health Team Clinic
FTE Status:
1.00
Hours of Work:
8 hrs
Campus Site:
Bayview
Shifts Weekday Required:
Days
Shifts Weekend Required:
No Weekends
Statutory Holiday(s) Required:
No
Salary Range:
$25.493 - $29.471 per hour
Vacancy Status:
Existing
Sunnybrook Academic Family Health Team
Clinic Secretary - Full Time Permanent
Key Responsibilities:
Responsibilities include but are not limited to the following:
Complete administrative tasks including chart preparation, scheduling appointments, organizing reports, and following up on referrals
Proficiently respond to patient phone calls and emails
Provide face to face patient support in our outpatient clinics
Assist nursing staff and physicians with triaging patient phone calls and appointments based on patients' needs
Support clinic flow by coordinating on-site and virtual appointments
Participate in Quality Improvement initiatives
The Requirements:
Outstanding customer Service skills are essential
Excellent problem-solving, interpersonal and communication skills
Demonstrated ability to work effectively in an interprofessional team environment.
Minimum 2 years front-line outpatient experience is essential. Primary Care experience is an asset.
Previous experience with Electronic Medical Records (EMRs) is required. - Telus Practice Solutions (PSS) EMR is an asset.
Ability to collect and enter patient data accurately
Very strong multi-tasking skills with the ability to manage competing priorities of phones, EMR administrative tasks, physician requests, and patients attending clinic.
Excellent written, verbal and electronic communication skills
Proficient in MS Office Suite and an aptitude for adapting to new software and IT systems
Sound knowledge of medical terminology
Demonstrated ability to adapt to face paced and changing work conditions
Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.
Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.