Patient Engagement Specialist - Office of the Patient Experience - Regular Full-Time 2026-19126

Summary of Duties

Patient and Family Partners

• Partner with the Patient Experience Ambassadors to enhance organizational support for patient and family engagement to drive improvements
• Lead the daily operations of the patient engagement program at Sunnybrook including the development, implementation and continuous improvement of patient and family engagement frameworks, policies, tools and resources
• Ensure sustainability of Patient and Family Advisory Councils (PFACs)
• Lead and maintain standardized and inclusive recruitment, interview, onboarding, and orientation processes and systems that enable ongoing identification and selection of effective and diverse patient and family partners
• Coordinate and match patient and family partners with staff working on hospital initiatives
• Build and deliver training, communications, and capacity building initiatives for patients, family and staff for meaningful patient engagement practices
• Provide expertise to program leaders, PFACs, and clinical and corporate teams to integrate best practices in patient and family engagement in new or existing structures and initiatives
• Create, monitor, and report indicators and metrics of success for the patient engagement program as well an implementing a patient and family partner recognition program

Patient Engagement in Research

• The Patient Engagement Specialist will spend one day per week working directly with the Sunnybrook Research Institute (SRI) to foster increased partnership between researchers and patients and families in health and healthcare research.
• Duties will include those detailed above, focused within the research domain by building on existing activities, including working directly with the Strategy and Research Services unit to provide expertise in grant development, risk assessment, and education.

Qualifications/Skills

• Minimum 3 years of experience in healthcare related
• Prior experience with patient engagement work preferred
• Bachelor’s degree required; Master degree in health-related field preferred
• Experience and/or education in facilitation, mediation, and/or conflict resolution an asset
• Excellent written and oral communication skills
• Strong group facilitation skills
• Ability to maintain composure under pressure and discretion when dealing with sensitive and highly confidential issues.
• Ability to do multiple tasks simultaneously and work both independently and as part of a team
• Demonstrates compassion and empathy
• Possesses an understanding of health equity principles and a commitment to ongoing learning