Wait Time Specialist - Decision Support- Temporary Full Time

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Date Posted: 6/12/2023

Location: Toronto, ON, Canada

Reference No.: 2023-222994

Position Type: Temporary full-time

Department: Decision Support

FTE Status: 1.00

Hours of Work: Other

Campus Site: Other

Shifts Weekday Required: Other

Shifts Weekend Required: Other

Statutory Holiday(s) Required: No

We currently have a Temporary Full Time opportunity for a Wait Time Specialist in Decision Support at our Bayview Campus.

Hours of Work:

Weekdays: Days; 8hrs; As per schedule

Summary of Duties:

This role reports to the Manager, Decision Support and Advanced Analytics. As the successful candidate, you will work closely with the Operating Room Information Management Team to analyze, interpret, consult, present and make recommendations based on the best available data to support Sunnybrook’s surgical recovery and Wait Time Information System (WTIS) wait list management. You will develop and lead a comprehensive plan to facilitate the cleanup of Sunnybrook’s surgical and diagnostic imaging wait lists, support the OR team in achieving a reduction in patients waiting longer than wait time targets, and work with surgeons’ offices to educate and improve on compliance with existing wait list management procedures and workflows. You will bring your exceptional project management and change management skills to an exciting, fast-paced environment.

Tasks include:

  • Perform aggregation and presentation of data to inform planning and facilitate evidence-based decision making; report and interpret trending information associated with Ontario Health’s Wait Time Information System.
  • Working with managers, Program Directors and other senior leaders to highlight key insights and drivers of performance for surgical recovery and wait list management.
  • Preparing educational materials and conducting training sessions for surgeons’ offices on wait list management procedures and workflows.
  • Prepare detailed documentation as required.


  • Master’s degree or MBA in Health Management, Administration, Statistics, Economics, or other related fields.
  • 10 years of experience in a professional setting; Experience in a health care setting is preferred.
  • Advanced project management and change management skills.
  • Exceptional communication, interpersonal and analytical skills.
  • Knowledge of the Wait Time Information System.
  • Experience in the use of data in a health care environment.
  • Able to work with minimal supervision, manage own time, and prioritize projects.
  • Ability to work co-operatively with all levels of hospital staff and physicians.

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 222994 to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.