Patient Services Partner - Emergency Department - Temporary part-time 2023-223426

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Date Posted: 6/12/2023

Location: Toronto, ON, Canada

Reference No.: 2023-223426

Position Type: Temporary part-time

Department: Emergency Department

FTE Status: 0.40

Hours of Work: Other

Campus Site: Other

Shifts Weekday Required: Other

Shifts Weekend Required: Other

Statutory Holiday(s) Required: No

We currently have a Temporary Part-Time ( 0.4 FTE until approx. December 2023) opportunity for a Patient Service Partner in Emergency at our Bayview campus.

Hours of Work:

Weekdays & Weekends: Evenings; 8 hrs; As per schedule, Statutory Holidays Required

Summary of Duties:

Looking for a dynamic individual for a pilot project, a PSW trained with the goal of improving of the older patient population in the ED.

Working with the professional team, the Patient Service Partner participates in the caring of patients by providing a variety of support services to the team and patients. Participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service and promotes and maintains good public relations with patients, visitors and Hospital staff. Patient Service Partner working in the Emergency Department will be required to assist with patient care.

Main roles and responsibilities include but are not limited to assisting in comfort and activities of daily living. Being a liaison with the medical team and the patient and family. Strong advocacy skills for the needs of this patient population

Qualifications/Skills:

  • PSW (Personal Support Worker) certificate required
  • Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
  • Infection Prevention and Control Certificate required
  • Ability to read and write English
  • Two (2) years of related health care experience
  • Previous Emergency Department experience preferred
  • Recent PSP experience required
  • Must be accustomed to high patient acuity
  • Excellent communication and interpersonal skills
  • Proven ability to work under pressure and to handle various tasks within a limited time frame
  • Flexibility and willingness to take direction
  • Must have attended WHMIS training
  • Must be prepared and able to use all personal protective equipment
  • Liaises with patients and visitors on a regular basis demonstrating excellent customer service
  • PSW (Personal Support Worker) certificate required

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 223426 to:

Human Resources

Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.


Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.