Project Leader II - Information Services - Regular Full-Time

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Date Posted: 6/12/2023

Location: Toronto, ON, Canada

Reference No.: 2023-230636

Position Type: Regular full-time

Department: Health Records/Information Services

FTE Status: 1.00

Hours of Work: Other

Campus Site: Other

Shifts Weekday Required: Other

Shifts Weekend Required: Other

Statutory Holiday(s) Required: No

We currently have a Regular Full Time opportunity for a Project Leader II in our Information Services at our Bayview Campus.

Hours of Work: Weekdays: Mon-Fri; Days; 8 hrs; As per schedule

Summary of Duties

Reporting to the Director, MyChart Program, Health Records & Patient Registration Services eHealth Strategies & Operations, Information Services, the successful applicant will have experience and solid knowledge with corporate clinical systems and workflow assessment/analysis to provide user support and prepare for implementations, upgrades, documentation in a clinical environment.

Key responsibilities:

Client Support

  • Client oriented
  • Self-motivated
  • Strong communicator and presenter
  • Results driven
  • Monitor system activities and performance
  • Provide in- services and user support for corporate applications
  • Provide pre/post-implementation enhancements or resolutions
  • Act as liaison between users, Stakeholders and Information & Technology Services

Project Planning

  • Liaise with multiple teams and stakeholders
  • Prepare project documentation and plans outlining the detailed activities, resources, constraints and training required to support and roll out solutions
  • Maintain all related project documentation and communication

Project Analysis

  • Provide work flow assessments/analysis
  • Identify risks and solutions
  • Bring forward mitigation plans and opportunities
  • Develop business cases and planning
  • Define project scope and user requirements
  • Assist with current process review and redesign as needed.
  • Establish and develop business requirements document as required
  • Work closely with various teams as subject matter expert of business requirements
  • Determine hardware, software requirements and facilitate IS support to implement
  • Identify and define technical system inter-dependencies (i.e. interfaces)

Project Implementation

  • Organize/assist with test plans with expected results
  • Complete implementation activities as defined
  • Engage clinical and administrative end-users in the collection of meaningful information/feedback
  • Complete promotional and client engagement activities, as required
  • Prepare and facilitate presentations to key stakeholder groups
  • Provide/facilitate support for user testing
  • Identify and implement training requirements


  • Degree or Diploma in Business Analysis, Project Management, Health Informatics experience or a combination of education an experience will be considered
  • 3-5 years eHealth systems experience
  • 3-5 years of related experience in a hospital setting working directly with stakeholders, client engagement and support
  • Must have excellent written, presentation and oral communication skills, and exceptional interpersonal skills
  • Demonstrated ability to balance multiple clients, initiatives, support, projects with tight timeframes, strict budgets and diverse stakeholder groups
  • Superior problem identification, analysis and resolution skills
  • Excellent customer service and engagement skills
  • Strong understanding of clinical work flow requirements
  • Strong Team player and work well independently

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 230636 to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.