Patient Care Manager II - Nursing and Observer Resource Teams, and Central Staffing Office - Regular Full-time

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Date Posted: 6/12/2023

Location: Toronto, ON, Canada

Reference No.: 2023-230737

Position Type: Regular full-time


FTE Status: 1.00

Hours of Work: Other

Campus Site: Other

Shifts Weekday Required: Other

Shifts Weekend Required: Other

Statutory Holiday(s) Required: No

We currently have a Regular Full Time opportunity for a Patient Care Manager II in Nursing and Observer Resource Teams, and Central Staffing Office Department at our Bayview campus.

Hours of Work: Monday to Friday; flexibility required

Summary of Duties

Reporting to the Operations Director, the Patient Care Manager II (PCM) of the Nursing and Observer Resource Teams and Central Scheduling Office is responsible for managing in a complex and dynamic clinical environment with a diverse group of stakeholders, including patient care managers, professional practice leaders and scheduling professionals. The PCM operationalizes the organizational vision, values, and objectives for a workforce strategy that includes building high performing resource teams and scheduling optimization. The PCM is accountable for the planning and administration of operations and system-wide programs directly impacting patient care of varying scope and complexity, management of resources and engagement of key stakeholders to ensure operational/program activities are executed based on plans and standards, and within specified timelines and budgets.

The PCM develops a vision and strategy for the Nursing and Observer Resource Teams (325 staff) and Central Scheduling office (20 staff who schedule for 15 acute/critical care units, and across multiple sites), and provides oversight of PCM I and Supervisors. This includes:

  • Recruitment and orientation processes that align with workforce needs.
  • Building high performing teams and creating healthy work environments by designing, implementing, and evaluating team processes and support systems.
  • Building strong stakeholder relationships with other leaders (PCMs, APNs, HR).
  • Championing the vision of optimized schedules, proactive staffing practices, workforce planning and aligning scheduling technologies and processes.
  • Designing scheduling and assignment processes, based on workload, scope of practice and skill mix to meet staffing needs across the hospital.
  • Designing Master Schedules in accordance with best practice scheduling principles that address the needs of both staff and the hospital. · Leveraging digital/technological solutions to support efficient workflows.
  • Labor relations; effective attendance management and performance management processes.
  • Effective communication mechanisms, working relationships and teamwork.
  • Planning, implementing and evaluating allocation of resources; monitor budgets and variances.
  • Developing key performance indicators; analyze, trend and report on activity.
  • Building a strong, cohesive leadership team.
  • Aligning work with overall organization scheduling optimization and workforce strategy


  • Minimum of 5 years progressive management experience in healthcare and/or scheduling
  • environment;
  • Master’s degree in a related field completed or in progress;
  • Current certificate of competence from Professional College preferred;
  • Proficiency in working with informatics, and leveraging scheduling software and other innovative
  • technologies;
  • Highly skilled at anticipating and analyzing risks and issues, exploring alternatives and proposing
  • solutions through briefing notes, proposals, and reports;
  • Proven organizational, interpersonal, and communication skills;
  • Demonstrated success in achieving goals through collaboration with stakeholders in a team
  • environment;
  • Proven ability in working with diverse staff whose skill sets span the continuum of experience from
  • novice to expert;
  • Demonstrated success in establishing, leading and sustaining positive change and innovation
  • Proven leadership, coaching, team building, conflict resolution and decision–making skills
  • Ability to work effectively and demonstrate composure under pressure and to meet multiple and
  • competing deadlines
  • Has knowledge of applicable legislation affecting human resources (i.e. Collective Agreements,
  • Human Rights, Employment Standards, Occupational Health & Safety Act)
  • Proficiency in computer software applications.

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 230737 to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.