Patient Services Partner - Cardiac Intensive Care Unit - Regular full-time 2023-231335

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Date Posted: 6/12/2023

Location: Toronto, ON, Canada

Reference No.: 2023-231335

Position Type: Regular full-time

Department: Cardiac Intensive Care Unit

FTE Status: 1.00

Hours of Work: Other

Campus Site: Other

Shifts Weekday Required: Other

Shifts Weekend Required: Other

Statutory Holiday(s) Required: No

We currently have a Regular Full-Time opportunity for a Patient Service Partner in the Schulich Heart Centre: Cardiac Intensive Care Unit (CICU) Department at our Bayview Campus.

Hours of Work:

Weekdays and Alternating Weekend: Days, Evenings, 12 hrs; As per schedule

Statutory Holidays Required

Summary of Duties:

Working with the professional team, the Patient Services Partner: participates in the caring of patients by providing a variety of support services to the team and patients; participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service; and promotes and maintains good public relations with patients, families, visitors and Hospital staff. The Patient Services Partner will be working in the Schulich Heart Centre with his/her primary responsibility in the Gilbert Cardiac ICU and Schulich Short Stay Unit. The PSP will be required to assist with patient care and other unit duties and responsibilities, and the decontamination of patient care areas and equipment. The PSP may also be required to assist on other units in the Schulich Heart Centre as needed.


  • Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
  • PSW Certificate or completed the Sunnybrook PSP (formerly PSA) course is preferred
  • Infection Prevention and Control Certificate required
  • Two (2) years of related health care experience required
  • Recent PSP experience required, experience in acute care and/or critical care setting preferred
  • Good communication skills (both written and oral)
  • Ability to work well independently and as part of a multidisciplinary team
  • Excellent organizational and interpersonal skills
  • Must be accustomed to high patient acuity
  • Proven ability to work under pressure and to handle various tasks within a limited time frame
  • Flexibility and willingness to take direction
  • Must have attended WHMIS training
  • Must be prepared and able to use all personal protective equipment
  • Demonstrates excellent customer service

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 231335 to:

Human Resources
Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page.

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Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.