Business Systems Technician - Regional Base Hospital - Regular full-time 2023-231346

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Date Posted: 6/12/2023

Location: Toronto, ON, Canada

Reference No.: 2023-231346

Position Type: Regular full-time

Department: Regional Base Hospital

FTE Status: 1.00

Hours of Work: Other

Campus Site: Other

Shifts Weekday Required: Other

Shifts Weekend Required: Other

Statutory Holiday(s) Required: No

We currently have a Regular Full-time opportunity for a Business Systems Technician on the Centre for Prehospital Medicine Department at our Centre for Prehospital Medicine campus.

Hours of Work:

Weekdays & Weekends: Days, Evenings, 8hrs; As per schedule

The Sunnybrook Centre for Prehospital Medicine is responsible for the following:

  • Medical oversight (through certification), continuing education, and quality practice of over 3300 paramedics in seven regional/municipal Emergency Medical Services (EMS) in Ontario. The Centre provides these deliverables via the Regional Base Hospital (RBH) Program.
  • Emergency Medical Assistance Team (EMAT). The EMAT is a mobile medical field unit that can be deployed anywhere in Ontario with road access and within 24 hours. The EMAT can set up a 56 bed hospital that provides a staging and triage base and has the capability to treat 20 acute-care and 36 intermediate-care patients
  • Operation of the Wallaceburg Central Ambulance Communications Centre (CACC)
  • Medical oversight, continuing education, and quality practice of over 3200 firefighters in the City of Toronto and the Township of Muskoka Lakes
  • MOHLTC paramedic regional training program for the Greater Toronto Area (Toronto, Peel, Halton, Simcoe, Ornge, Durham, York). The Business Systems Technician position will support the Centre’s Regional Base Hospital (RBH) & the EMAT Program.

We are seeking candidates with the following attributes:

  • Excellent organizational skills
  • Accountable and self-motivated
  • Exceptional communication skills (both written & oral)
  • A team player with customer service experience
  • Willingness to learn new processes, systems, and computer applications
  • Flexible & can work independently

Summary of Duties

Inventory Control & Logistics

  • Maintain adequate levels of equipment, consumables, and supplies according to established standards for the Centre. This includes but is not limited to: o Medical consumables, equipment, pharmaceuticals & controlled substances o Infrastructure assets (Tent, generators, communication devices etc.)
  • Input/edit and maintain the validity of data in the Operative IQ inventory control system
  • Utilize Operative IQ for operational tasks such as:
  • Reporting, forecasting & trend analysis o Monitor equipment inflow, track any missing or damaged equipment, and take appropriate corrective actions
  • Perform routine audits, cycle count, and ensure preventative maintenance is complete as per established standards.

Receiving & Material Management

  • Perform all tasks associated with receipt & delivery of assets & supplies for the Centre. These could range from preparing packages for shipment, weight & size management, creation of manifests & loading and unloading of vehicles as required.
  • Manage the storage of assets in the Centre’s warehouse, offices & simulation lab
  • Travel to/from various locations across the province to deliver and receive goods, medications, supplies, educational material & medical equipment
  • Routinely utilize heavy mobility devices (eg. Pallet trucks) & vehicles (eg. Tow motor forklift) to load/unload, arrange and store items in an organized fashion within the Centre’s Warehouse

Emergency Preparedness & Recovery

  • Inspect, maintain and prepare equipment, supplies, assets, medications, and infrastructure components for deployments, exercises, and training
  • Assists in remote response during deployments to ensure the quality of standards and safety of our emergency responders
  • Required to be ready for duty 24/7, in case of an emergency & work flexible/extended hours to accommodate the Centre’s operations, especially around EMAT deployments

Event Management & Logistics

  • Set up & deliver equipment, assets, supplies & consumables for various events as required. Examples include: o Mobile hospital set up at various locations across Ontario in both temporary shelters & buildings of opportunity o Onsite/offsite educational sessions (orientation, training, in-class coaching etc.)
  • Maintain a basic understanding of paramedic skills and the correlating equipment while the following instruction from management, supervisors and/or coordinators for requests and assistance
  • Ensure events are running smoothly by assisting & maintaining the levels of all equipment and medical consumables

Facility Maintenance & Health & Safety

  • Facilitate, oversee and assist in building repairs and maintenance in a safe and approved manner
  • Maintain a safe work environment compliant with OHS directives and hospital policies at all times
  • Provide input regarding any health & safety concerns in the workplace
  • Maintains WHMIS & other Health & Safety documentation as required

Business Functions

  • Liaison with Vendors to assist with various procurement & financial duties. These include: o Tracking and quality assurance o Preventative maintenance scheduling o Aid in product enhancement while maintaining a positive rapport
  • Manage and secure strict confidential documentation for the Centre while respecting Personal Health Information Protection Act
  • Other duties as assigned


  • Knowledge of medical/clinical equipment strongly desired
  • Ontario Secondary School diploma or equivalent
  • Valid G driver’s license with experience driving up to 26 Ft Trucks
  • Statement of driving record (5 year restricted)
  • Current first aid certificate or equivalent preferred
  • Knowledge of standard maintenance equipment and procedures preferred
  • Pass lifting requirement
  • Standard business software including MS Word, Excel & Outlook
  • Basic understanding of audio / video equipment and tablets
  • Knowledge of Ontario OH&S standards desired

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 231346 to:

Human Resources

Sunnybrook Health Sciences Centre

To apply, please click "Apply for Position" at the bottom of this page

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.