Administrative Secretary - Neonatal Follow-Up Clinic - Temporary full-time 2023-231595

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Date Posted: 6/12/2023

Location: Toronto, ON, Canada

Reference No.: 2023-231595

Position Type: Temporary full-time

Department: Neonatal Follow-Up Clinic

FTE Status: 1.00

Hours of Work: Other

Campus Site: Other

Shifts Weekday Required: Other

Shifts Weekend Required: Other

Statutory Holiday(s) Required: No

We currently have a Temporary Full-time (until approx September 2024) opportunity for an Administrative Secretary on the Neonatal Follow-up Clinic department at Bayview.

Hours of Work:

Weekdays: Days, 8 hrs; As per schedule

Summary of Duties:

  • Responds to telephone calls and voice mail messages.
  • Intakes referrals from the NICU and follows up with referring physicians on incomplete information.
  • Maintains referral-tracking system by entering required data for each referral.
  • Schedules appointments; notifies caregivers of patients of cancelled or rescheduled clinic appointments.
  • Complete email or phone call visit reminders, and COVID-19 Screening Questions as needed.
  • Prepares new patient paper and electronic charts and prepares charts for clinic EMR system and return to
  • Health Records and/or Iron Mountain.
  • Receives clinic patients, registers patients, and enters visit on computer and direct patients to clinic assessment rooms.
  • Provides support to clinical team to ensure the smooth flow of clinics.


  • Grade 12 education; post-secondary computer / typing courses. Microsoft Word, Excel and Outlook skills are required.
  • One year experience in a busy receptionist area, preferably in a hospital / health care environment.
  • Knowledge of Patient Registration and Scheduling Systems.
  • Excellent communication and customer service skills.
  • Tact and discretion in dealing with sensitive and confidential patient information.
  • Excellent communication skills, both verbal and written.
  • Good inter-personal skills and ability to work well with a diverse group of individuals.
  • Minimum 40 words per minute typing speed with maximum 5% error rate.
  • Ability to manage multiple tasks and set priorities in a fast-paced environment.
  • Excellent time management, organizational skills, accuracy and attention to detail required

Qualified candidates are invited to submit their cover letter and resume (in one document) quoting 231595 to:

Human Resources

Sunnybrook Health Sciences Centre

To apply, please click "Apply for the Position" at the bottom of this page.

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.