Corporate Instructor - Support Analyst - Health Records/Information Services - Regular part-time 2023-5811

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Date Posted: 9/27/2023

Location: Toronto, ON, Canada

Reference No.: 2023-5811

Position Type: Regular part-time

Department: Health Records/Information Services

FTE Status: 0.50

Hours of Work: Other

Campus Site: Bayview

Shifts Weekday Required: Days, Evenings

Shifts Weekend Required: Days, Evenings

Statutory Holiday(s) Required: No

Summary of Duties:

  • Training of corporate applications and systems; training is conducted using online learning materials, in- class and individual support sessions based on role/work flow needs
  • Training support conducted via in-class, via email, phone
  • Provide rounding in all areas of hospital as required supporting end users with corporate applications
  • Prepare/develop training class material, training content for online self-training sessions to support corporate initiatives for various role requirements such as physicians, nurses, unit coordinators, clerical/administrative staff (using online material/elearning software and digital tools)
  • Training materials will meet objectives of the targeted audiences/initiative including job aids and reference materials
  • Use various tools, resources, media design software and Learning Management Systems (LMS)
  • Identify evaluation tools to meet training objectives
  • Understand client needs through work flow analysis of various roles to aid in the preparation of training classes and content development
  • Meet with Clients to determine training requirements, for in class or online learning sessions/modules
  • Document Client requirement/scope, prepare estimated resource effort and timelines to full fill client request for training material
  • Prepare and complete User Acceptance training testing, obtain approvals
  • Review and prepare report with survey results
  • Set up system ID’s/accounts
  • Utilize IT ticketing system to triage support calls.
  • Work with team to maintain/revise common training material
  • Develop/revise training material products, including scripts, manuals and video sessions for classroom and electronic learning formats
  • Work closely with Information Services and other various teams across hospital for training needs of corporate systems
  • Prepare status reports, management updates, survey reports and support analysis.
  • Other material design duties as assigned



  • 2-5 years minimum experience
  • Experience preparing learning based materials and training approaches
  • Excellent time management skills
  • Work well independently
  • Experience with multimedia technology and authoring tools
  • Experience with corporate systems and applications such as Patient registration system, Electronic patient record (EPR/Sunnycare), CCIS, BMS, GRASP, e-discharge, Sovera, etc
  • Proficient in Powerpoint, excel, generating reports
  • Ability to work collaboratively within a team environment
  • Demonstrates strong trouble shooting ability
  • Strong speaking, communication and presentation skills
  • Strong computer skills, analytical, generate reports
  • Excellent communication and written skills (reports, briefing notes, presentations)
  • Strong organizational and problem solving skills
  • Familiarity with medical terminology
  • Experience in adult education and knowledge of principles, an asset
  • Adult teaching and training certification required
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.