Patient Administrative Associate - Cystoscopy - Regular Full-Time (2023-6119)

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Date Posted: 2/22/2024

Location: Toronto, ON, Canada

Reference No.: 2023-6119

Position Type: Regular full-time

Department: Cystoscopy Clinic

FTE Status: 1.00

Hours of Work: 8 hrs

Campus Site: Bayview

Shifts Weekday Required: Days

Shifts Weekend Required: No Weekends

Statutory Holiday(s) Required: No

Summary of Duties

The PAA will be located in the Cystoscopy Department and deployed primarily to this area. PAA is responsible for the co-ordination of patient flow and patient activities; administrative services for the patient care unit; and the maintenance of patient records, staffing, scheduling, payroll, and administrative support to patient care unit.



  • Community College Diploma

  • Outstanding Customer Service Skills essential

  • Medical Terminology course

  • Candidates who have successfully completed the Hospital's PAA training and successfully met the requirements of the Performance Review and Development Plan (i.e. confirmed in the PAA role) will be given priority consideration

  • One year of Administrative/Business experience required, in a health care setting preferred

  • Demonstrated Patient-Focused Care/Customer Service behaviour

  • Working knowledge of Excel

  • Working knowledge of hospital systems including Kronos ESP/RESP, PAS, Quadramed, SunnyCare, OR Manager -PICIS & TrackOR application preferred

  • Keyboarding at 40 w.p.m. or data entry of 106 net keystrokes/minute

  • Ability to organize work effectively, and work at a fast pace in an unpredictable environment

  • Excellent problem-solving and communication skills

  • Demonstrated ability to work in a team environment

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.