Senior Friendly & Behavioral Support Specialist - Quality and Patient Safety - Reduced full-time 2023-6436

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Date Posted: 10/31/2023

Location: Toronto, ON, Canada

Reference No.: 2023-6436

Position Type: Reduced full-time

Department: Quality and Patient Safety

FTE Status: 0.80

Hours of Work: 8 hrs

Campus Site: Bayview

Shifts Weekday Required: Days

Shifts Weekend Required: Other

Statutory Holiday(s) Required: No

Hours of work: Weekdays and Occasional Weekends, Days; 8 hours

FTE Status - 0.8 FTE - 1.0 FTE


Summary of Duties

The Sunnybrook Senior Friendly Team is seeking a dynamic health professional who possesses strong clinical skills as well as quality improvement experience & a passion for senior care. The successful candidate will work with teams across the hospital to optimize care for senior patients. Specifically the successful candidate will be responsible for responding to referrals for high risk patients with responsive behaviours then working with interprofessional staff in understanding and adopting senior friendly care best practices, including mobility, delirium prevention and management of high risk behaviours; then implementing a care plan within a person centered language framework to address root cause, enhance safety and mitigate complications. This role will report to the Manager of Senior Friendly & Best Practices.



  • Works collaboratively with the interprofessional team to understand responsive behaviours in patients with a variety of conditions that can produce neurological vulnerability ( e.g. dementia, delirium, ABI, stroke, substance related intoxication/withdrawal)
  • Completes clinical assessments to develop and document person centered language behavioural care plans in patients with high risk responsive behaviours in partnership with the interprofessional team
  • Reviews care plans with the interprofessional team to develop comfort and competence with best practices for prevention and management of high risk behaviours
  • Coordinates patient discharge in collaboration with the care team utilizing person centered language behavioural care plans
  • Supports Sunnybrook’s Senior Friendly strategic initiatives
  • Examines processes; recommends and implements solutions to improve practices that contribute to improved patient care
  • Engages front-line staff in practice changes that support senior friendly goals
  • Provides point-of-care coaching for staff in relation to Senior Friendly Best Practices
  • Supports patient and family education related to Senior Friendly Care
  • Participates in unit rounds to role model appropriate language in face-to-face discussions
  • Leads in the evaluation of care in collaboration with patient/ family and interprofessional team


Qualifications and Skills:

  • Health Care and/or Health Sciences related undergraduate degree required (clinical background with minimum of 5 years of experience preferred, Master’s degree an asset).
  • Current registration with a recognized health profession college or regulatory body if applicable
  • Minimum 5 years Acute Care hospital experience (Geriatrics / Senior Care preferred)
  • Strong knowledge of Senior Friendly Care Practices
  • Experience with assessment and management of high risk responsive behaviours utilizing a behavioral framework (e.g. GPA, PIECES)
  • Experience with the use of assessment tools for delirium and a framework for care planning (i.e. CHASM care plan for the prevention and management of delirium)
  • Previous patient safety/quality improvement experience in a hospital setting
  • Quality Improvement training /certification as asset
  • Demonstrated success in establishing, leading, and maintaining positive change through quality improvement initiatives
  • Demonstrates sound clinical reasoning and current evidence in decision making, planning and implementing care
  • Demonstrated team leadership & conflict resolution skills
  • Strong teaching and/or presentation skills
  • Self-directed and strong collaborative skills
  • Superior communication skills
  • Ability to manage multiple priorities
  • Experience preparing manuscripts for peer-review an asset
  • Technically proficient in Microsoft Office
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.