Patient Care Manager II - Schulich Heart Program Ambulatory Services - Regular full-time 2024-8245

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Date Posted: 4/16/2024

Location: Toronto, ON, Canada

Reference No.: 2024-8245

Position Type: Regular full-time

Department: Schulich Heart Program

FTE Status: 1.00

Hours of Work: 8 hrs

Campus Site: Bayview

Shifts Weekday Required: Days

Shifts Weekend Required: No Weekends

Statutory Holiday(s) Required: No

Departments; Schulich Heart Program- Ambulatory Services: TAVI, TMV, Heart Function, Arrhythmia Device and Vascular Limb Preservation Clinics; Cardiac Triage Office; Non invasive Diagnostic Labs


Summary of Duties
The Patient Care Manager will be primarily responsible for ensuring the provision of patient care is consistent with the goals, objectives and
standards of the program. The Patient Care Manager will facilitate and champion problem solving and decision making by the patient care team;
monitor and analyze the results of quality measurements and recommend solutions/changes to improve patient care; co-ordinate the day-to-day
utilization of human and material resources to achieve the program’s goals and function; monitor attendance and performance of team members
in achieving the standards of practice and manage performance reviews; achieve the program’s financial targets by monitoring unit-based

The successful incumbent is also accountable for ensuring that patient care requirements are met with appropriate competence and delivery, and
that patient care issues, problems and concerns are resolved. The Patient Care Manager works in collaboration with Schulich nursing leaders (i.e.
Advanced Practice Nurses, Clinical Educators, Nurse Practitioners, etc.) and medical staff to ensure that quality improvements are achieved.



  • Completion of recognized Master’s degree program preferred or in progress
  • Minimum of 5 years progressive experience in Nursing (Critical Care or CCU preferred)
  • Proven involvement in leadership opportunities such as Program based strategic initiatives and/ or other quality improvement activities
  • Proven organizational, interpersonal, and communication skills
  • Ability to work effectively and demonstrates composure under pressure/ stressful conditions and to meet multiple and competing deadlines
  • Demonstrated commitment to Patient-Focused Care and proven interpersonal skills
  • A coaching and empowering style of management
  • Demonstrates ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients
  • Has knowledge of applicable legislation affecting human resources (i.e. Human Rights, Employment Standards, Occupational Health & Safety Act)
  • Demonstrated success in establishing, leading and maintaining positive change and continuous quality improvement
  • Demonstrated ability to plan, organize, set and accomplish goals and objectives in a complex fast paced environment skills and decision–making
  • Proven leadership, coaching, team building, conflict resolution and
  • Working knowledge of computers (i.e. MS Word, Outlook, etc.)
  • Current certificate of competence from the College of Nurses of Ontario
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.