Patient Services Partner - Holland Centre 3 East - Casual 2024-8504

Summary of Duties

Sunnybrook Health Sciences Centre has an opportunity for a Patient Service Partner to promote and maintain good public relations with patients, visitors and Hospital staff in the Nursing Units. The successful candidate will participate as a member of the team in a manner that reflects the Hospital philosophy and mission of service.

• Responsible for working with the professional team, the Patient Services Partner participates in the caring of patients by providing a variety of personal support services to the team and patients within the concept of Person-Centred Care.

• Picks up and delivers patient meal trays daily and refreshments as required. Assists patients in opening lids, pouring juices, etc.

• Transports patients to different areas of the hospital via wheelchair, stretchers or beds as necessary. Escorts patients to main entrance upon discharge from the units.

• Prepares room for admission of patients which includes making beds and ensuring all necessary equipment is at the bedside.

• Ordering/restocking and replenishing necessary supplies for the unit as required.

• Assists with routine patient care, including dressing and ambulation, under the direction of the professional team.

• Assists with transportation of patients’ belongings as required. Retrieves equipment and supplies from units as required.

• Cleans and tidies patient rooms and patient care devices between patients.

• Cleans and tidies kitchen and general environment.

• Escorts patients to external appointments as necessary.

• Performs other duties as required, under direction from Team Leader.

Qualifications/Skills

• Grade 12 education, PSW Certificate required.

• Experience working with the elderly a definite asset.

• Sunnybrook PSP certification required.

• Previous hospital experience an asset.

• Ability to work under pressure and cope with changing priorities, shifting from task to task with ease.

• Good interpersonal skills.

• Ability to read, write and speak English competently.

• Must have attended all corporate training, including WHMIS and Infection Control.

• Must be prepared and able to use all personal protective equipment.

• Ability to understand and carry out oral and written instructions.

• Ability to communicate with Nursing and other hospital staff.

• Liaises with patients and visitors on a regular basis demonstrating excellent customer service.