Patient Admin Associate - Garry Hurvitz Brain Sciences Centre - Regular Full Time 2024-10397

Summary of Duties:

• Provides support to multiple medical and clinical teams to ensure the smooth flow of outpatient clinics by co-ordination of patient flow and patient activities.
• Completes referral intake and follows up with referral sources and/or others to obtain missing patient information within the defined timelines.
• Schedules patients for a variety of medical appointments, procedures and diagnostic tests for the interdisciplinary team, notifying patient of cancelled clinics and providing alternative appointments.
• Receives and registers a high volume of patients in a fast paced multi-clinic area spanning two floors.
• Obtains primary patient demographics, OHN or third party billing information from patients as required.
• Responds to enquiries, telephone calls, and voicemail messages in a timely manner.
• Follows up to expedite request for verbal or stat result requests.
• Filing/sorting/faxing of reports as required.
• Completes data entry in relevant information systems as required.
• Maintains accurate patient records.
• Other duties as required.

Qualifications/Skills:

• Requires successful completion of a one (1) year Medical Secretarial program/diploma at the community college level and medical terminology course
• Minimum of two (2) years related practical experience or the equivalent combination of education and experience
• Prior experience as a Medical Secretary in a fast paced outpatient clinic setting with patients with a neurological disease preferred.
• Working knowledge of Organisational Information Systems such as Accuro, SunnyCare, QuadraMed are required
• Experience in booking necessary diagnostic tests/procedures
• Typing 40 net w.p.m. with maximum 5% error rate for data entry
• Demonstrated understanding of general medical and diagnostic imaging terminology an asset
• Demonstrated effective organizational and time management skills
• Demonstrated critical thinking and problem solving skills
• Demonstrated excellent interpersonal, verbal and written communication skills
• Strong organizational skills in order to meet deadlines
• Ability to work efficiently, independently and collaboratively in a fast paced, flexible team environment
• Ability to adapt to change and implement plans and processes to meet the evolving needs of the patients and clinic
• Demonstrated satisfactory performance and attendance required