Summary of Duties:

Working with the professional team, the Patient Service Partner participates in the caring of patients by providing a variety of support services to the team and patients. Participates as a member of the team in a manner that reflects the Hospital philosophy and mission of service and promotes and maintains good public relations with patients, visitors and Hospital staff. Patient Service Partner working in the Emergency Department will be required to assist with patient care; decontamination of patients care areas and equipment.

Qualifications/Skills:

• Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education

• PSW Certificate or completed the Sunnybrook PSP (formerly PSA) course required

• Infection Prevention and Control Certificate required

• Ability to read and write English

• Two (2) years of related health care experience

• Previous Emergency Department experience preferred

• Recent PSP experience required

• Must be accustomed to high patient acuity

• Excellent communication and interpersonal skills

• Proven ability to work under pressure and to handle various tasks within a limited time frame

• Flexibility and willingness to take direction

• Must have attended WHMIS training

• Must be prepared and able to use all personal protective equipment

• Liaises with patients and visitors on a regular basis demonstrating excellent customer service