Receptionist Clerk - Outpatient Department/Central Intake & Rapid Access Clinic - Casual 2025-13540

Department Outpatient Department - HC Date Posted 5/28/2025

Position Type Casual Reference No. 2025-13540

LocationToronto, ON, Canada

Cost Centre / Internal Order713501700


  • Summary of Duties

    • Responds to telephone calls and voice mail messages.
    • Intakes referrals and follows up with referring physicians on incomplete information.
    • Maintains referral-tracking system by entering required data for each referral.
    • Schedules appointments; notifies patients of cancelled clinics and provides alternative appointments.
    • Schedules external tests and special procedures.
    • Prepares new patient charts and prepares charts for return to Health Records.
    • Receives clinic patients, registers patients, enters visit on computer and places chart in the clinic holding area.
    • Provides support to clinical team to ensure the smooth flow of clinics.

     

    Qualifications/Skills

     

    • Grade 12 education; post-secondary computer / typing courses. Microsoft Word and Outlook skills are required.
    • One year experience in a busy receptionist area, preferably in a hospital / health care environment.
    • Knowledge of Patient Registration and Scheduling Systems.
    • Excellent communication and customer service skills.
    • Tact and discretion in dealing with sensitive and confidential patient information.
    • Excellent communication skills, both verbal and written.
    • Good inter-personal skills and ability to work well with a diverse group of individuals.
    • Minimum 40 words per minute (net) typing speed with maximum 5% error rate.
    • Ability to manage multiple tasks and set priorities in a fast-paced environment.
    • Excellent time management, organizational skills, accuracy and attention to detail required
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