Summary of Duties

• Greets all patients to clinics, collect and process all required information, verify
• health cards, prepare patient’s chart for clinicians and update clinic computerized
• system with relevant patient data as required;
• Responds quickly and effectively to all telephone inquiries
• Relays information from clinicians to patients as directed;
• Prepares monthly statistics and deliver as directed;
• Schedules patients for clinics in a timely manner. Notify patients of appointment
• times and reschedule appointments at either patient’s or doctor’s request;
• Prepares and distributes a wide variety of clinic correspondence as directed and
• provides receipts as required;
• Sends out patient reports, requisitions and referrals as directed;
• Organizes patient charts within the clinic and liaises with Health Data Records as
• required to ensure safe and efficient movement of patient files;
• Provides information to people inquiring about available services in clinic;
• Orders supplies for the clinic as directed;
• Other duties as assigned.

Qualifications/Skills

• Recent related administrative experience in a clinical/medical office setting required.
• Familiarity with SB patient registration and scheduling required.
• Previous experience in busy Obstetrical outpatient setting required.
• Demonstrated proficiency with MS Office (Word, Excel, Outlook) required. Typing speed 40 w.p.m. preferred Post-secondary medical secretarial diploma preferred.
• Post-secondary medical secretarial diploma preferred.
• Demonstrated familiarity with computerized scheduling and registration programs including PAS and Quadramed.
• Demonstrated understanding of medical terminology required. Familiarity obstetrical related terminology required.
• Demonstrated superior customer service skills and proven ability to effectively deal with emotional patients with patience, sensitivity and discretion.
• Demonstrated superior interpersonal and communication skills required
• Demonstrated effective organizational and time management skills