Summary of Duties

• Prepare and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services
• Preparing correspondence to support clinics; ongoing communication with each team
• Patient Registration and updating of patient information and scheduling appointment
• Handle large volume of incoming calls, emails; book large volume of referrals
• Payroll duties as required
• Other administrative duties as required
• Order supplies

Qualifications/Skills

• Completion of Medical Office Administration program or the equivalent combination of education and experience
• One year of Administrative/Business experience required, in a health care setting preferred
• Working knowledge of PHS/PAS, QuadraMed, Sunnycare, Outlook and MS Office Weber,PSS an asset
• Strong attention to detail, excellent verbal and written communication skills
• Outstanding interpersonal and customer service skills
• Proven ability to respond effectively in a stressful situations
• Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
• Effective time management skills and ability to multitask is essential
• Demonstrated Patient-Focused Care/Customer Service behavior
• Advanced organizational skills and ability to prioritize in a fast- paced environment
• Excellent interpersonal skills and demonstrated understanding and ability to work in an inter-professional team
• Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute
• Demonstrated satisfactory attendance and punctuality required