Summary of Duties:

Provides support primarily to the Managers and Coordinators. This individual will provide customer service-oriented support across the entire geographical area that is serviced by Sunnybrook Regional Base Hospital Program.  Ensure that all documentation relating to education and certification is maintained as per policy:

• Prepares required documentation for paramedic certification (OSCE) events.
• Maintains data related to paramedic and education databases.
• Reviews paramedic new hire documentation and follows up with referral sources and/or others to obtain missing information within the defined timelines.
• Meetings: schedule and coordinate meetings, take minutes and prepare all associated documentation.
• Completes data entry in relevant information systems as required.
• Maintains accurate paramedic records.
• Responds to enquiries, telephone calls, and voicemail messages in a timely manner.
• Filing/sorting/faxing reports as required.
• Other duties as required.

Qualifications/Skills:

• Requires successful completion of a one (1) year Secretarial program/diploma at the community college level
• Minimum of two (2) years related practical experience or the equivalent combination of education and experience
• Prior experience as a secretary in a fast-paced setting with students/professionals.
• Working knowledge of a learning management system;
• Working knowledge of Microsoft365
• Typing 40 net w.p.m. with maximum 5% error rate for data entry
• Demonstrated effective organizational and time management skills
• Demonstrated critical thinking and problem-solving skills
• Demonstrated excellent interpersonal, verbal and written communication skills
• Strong organizational skills in order to meet deadlines
• Ability to work efficiently, independently and collaboratively in a fast paced, flexible team environment
• Ability to adapt to change and implement plans and processes to meet the evolving needs of the program.
• Demonstrated satisfactory performance and attendance required