Summary of Duties

The successful applicant will report to the Manager of Environmental Services and be responsible for day-to-day operations in the department.  This individual ensures a clean, aseptic, and aesthetically pleasing environment and maintains programs and routines designed to ensure optimum environmental conditions in all areas.  In support of this, he / she:

• Schedules, coordinates and assigns work routines and tasks, monitors work quality and progress, and follows up on completion.
• Manages daily activities related to preventative and routine environmental maintenance programs.
• Carries communication tools to respond to customer calls for services; investigates issues, and remedies problem situations.
• Manages and provides operational leadership and training to staff teams averaging 40 personnel, over a large geographical area.
• Deploys and utilizes human and supply resources effectively to achieve the desired objectives.
• Fosters positive and effective inter-departmental relations and stakeholder communications.
• Evaluates staff performance on an ongoing and annual basis.
• Implements innovative solutions to problems and corrects deficiencies in service quality.
• Implements the department’s contingency strategies that would ensure the provision of services during crisis situations.

Qualifications/Skills

• Must have OHA certification in Environmental Services and a Community College diploma in a related field required.
• Three years of operational experience as an EVS Supervisor in a healthcare setting with well-rounded knowledge of all aspects of Environmental Services operations.
• Advanced abilities to lead and manage unionized staff.
• Experience in dealing with collective agreements and grievance processes.
• Exceptional customer service skills are absolutely essential.
• Proven ability in trouble-shooting and problem resolution.
• Good knowledge of hospital related infection prevention and control practices.
• Proficiency in balancing and managing multiple priorities and task assignments.
• Advanced technical knowledge & experience to inform sound judgement in decision-making
• Thorough knowledge of workplace health and safety obligations in areas such as WHMIS.
• Demonstrated ability in decision-making, problem solving, and working under pressure, especially during crisis and unusual situations