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Technical Analyst - Project REACH - Temporary Full-Time 2025-13868

Department HIS - Clinical Informatics Date Posted 6/26/2025

Position Type Temporary full-time Reference No. 2025-13868

LocationToronto, ON, Canada

Cost Centre / Internal Order711256000

Summary of Duties

  • Work closely with Tier 3 and vendors to support configuration and deployment of endpoint user devices
  • Work with the project team and vendor to support device testing and troubleshoot/research solutions to hardware and software issues
  • Ensure adherence to IS Information Services policies, procedures and controls
  • Facilitate project team requests to Sunnybrook’s Service Desk 
  • Identify and mitigate risks related to assigned scope of work
  • Provide cabling/connectivity, LAN, paging/cell phones telecom support
  • Document knowledge objects, troubleshooting steps and solutions accurately for future reference
  • Provide technical and user support at go live of the HIS solution
  • Track and report status of assigned tasks
  • Perform other duties, as required

 

Qualifications/Skills

  • College/University or industry professional designation in a related technical field
  • CompTIA A+ and CompTIA Network + certifications
  • Excellent knowledge and demonstrated experience with installing, configuring, upgrading and supporting Windows desktops and laptops
  • Excellent knowledge and demonstrated experience with installing, configuring, upgrading and supporting Apple products such as Mac computers, iPads and iPhones
  • Excellent knowledge of other mobile technologies such as Android devices
  • Knowledge of hardware components (desktops, monitors, laptops, printers, peripherals, etc.)
  • Understanding of virtualization (VMware clients, virtual desktops, etc.)
  • Understanding of Windows based printing concepts
  • Understanding of networking concepts, with ability to apply these concepts to troubleshoot network related issues (both wired and wireless)
  • Understanding of VPN technologies
  • Excellent knowledge of EntraID and M365 technologies and concepts (M365 Office, email management, Microsoft 365 Admin Centre)
  • Analytical thinker, with excellent troubleshooting skills
  • Able to work independently and efficiently to meet deadlines
  • Self-motivated, detail-oriented and organized
  • Excellent people/customer service skills and time management
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below.
We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.

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