Summary of Duties

This position will directly report to the Manager, Security Services.

The following are duties specific to each department:

Fire and Security Services: 

• In addition to a regular schedule this position will provide comprehensive support to the photo ID clerk in CG03 for cross coverage unplanned absences and vacation. 
• Provide photo ID service on site at the Security Office CG03 for all Sunnybrook sites in a timely manner 
• Print and document id badges in the photoid software and Security access software
• Adds and deactivates security ID access.
• Assigns lockers to staff. Maintains accurate documentation.  Audits locker rooms every 6 months and when required.
• Provides outstanding customer service by ensuring all customer enquiries and requests are promptly acted upon
• Other duties include leading special projects and assignments
• Keeps inventory of assigned photo ID, expiry of ID and restricted access.
• Provide and generate monthly billing to security services

Qualifications/Skills

• Post-secondary Diploma / Degree in Business or other related field required.
• Prior work experience with security systems, photoid software.
• Prior work experience with trainee database
• Proven ability to trouble shoot server errors, and security systems independently with minimal direction and supervision.
• Demonstrated proficiency with Microsoft Office (Word, Excel, and Outlook)  mandatory
• Demonstrated organizational skills and ability to establish priorities meet deadlines and work within tight timelines with attention to detail.
• Demonstrated experience in a customer service environment required
• Demonstrated effective critical thinking and strong problem solving skills
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Demonstrated accuracy and efficiency required
• Typing 40 w.p.m. or keyboarding of 106 net keystrokes/minute
• Effective verbal and written communication skills