Hemodialysis - Patient Services Partner (PSP)

Working collaboratively with the healthcare team, the Patient Services Partner supports the delivery of patient-focused care by providing a variety of patient support, transportation, equipment, and unit assistance services.

Key Responsibilities

• Welcome and orient patients to the unit, helping to create a safe, comfortable, and positive care environment.
• Transport patients to and from tests, procedures, appointments, activities, and discharge destinations, and escort patients as required.
• Collect, deliver, and distribute supplies, linens, specimens, bloodwork, equipment, charts, reports, x-rays, and requisitions.
• Monitor, restock, and maintain unit inventory and supplies; report reorder needs to the care team.
• Obtain, transport, clean, return, and monitor equipment, reporting any malfunctioning equipment for repair and ensuring equipment is ready for use.
• Assist nursing staff with routine patient activities, including ambulation, repositioning, dressing, application of splints or assistive devices, and other patient-related tasks as assigned.
• Prepare vascular access packs and support unit operations as required.
• Maintain patient confidentiality and adhere to infection prevention and control, health and safety, hospital policies, procedures, and legislative requirements.
• Participate in quality improvement initiatives and contribute to a respectful, collaborative team environment.
• Perform other related duties as assigned.

Qualifications and Skills

• Minimum Grade 12 or equivalent as recognized by the Province of Ontario Ministry of Education
• Infection Prevention and Control Certificate required
• Two (2) years of related health care experience, preferably in an acute care setting
• Previous PSP/PSW experience preferred
• Must be able to lift and transfer patients independently
• Must be accustomed to managing high volume of patients
• Must possess excellent communication and interpersonal skills
• Proven ability to work under pressure and to handle various tasks within a limited time frame
• Flexibility and willingness to take direction
• Must have attended WHMIS training
• Must be prepared and able to use all personal protective equipment
• Liaises with patients and visitors on a regular basis demonstrating excellent customer service