Manager, Shift Operations - Patient Flow - Regular full-time 2025-13754

Summary of Duties

Reporting to the Manager of Patient Flow,  the incumbent will provide administrative and clinical leadership, with special attention to issues of high risk, after hours in the absence of on-site management by:

• Demonstrating excellence in critical thinking and applying safe strategy to problem solving
• Responsible to respond to all CODES and critical incidents
• Supporting and empowering staff to negotiate resolutions to patient, family and health care team concerns
• Conduct in person unit rounds
• Collaborate with Scheduling Offices to engage in discussions and decision making related to staffing across the organization.
• Ensure issues related to OHS, Risk and IP&C are addressed, including notifying/following up with team leads Patient Care Managers,  where required
• Collaborating with the Patient Flow Specialists to optimize organizational flow, prevent bottlenecks by initiating remedial interventions.
• Ability to connect with external organizations to assist in the escalation of Repatriations
• Participate and attend all Manager of Shift Operations department meetings 
• Participate/Lead emergency code responses and debriefing with staff (where applicable)
• Assume the role of Incident Commander where the Hospital Emergency Operations Centre is activated, and invoke critical incident response plans until relieved by the Administrator or Executive on-call.
• Offering direction and support to after-hours on-site and on-call supervisory staff
• Participate in key meetings (e.g. PCM) and committees where appropriate.
• Communicate and collaborate with Admin. On Call- significant Codes (Yellow, White Orange), patient/family concerns, occupancy and capacity when necessary

Qualifications/Skills

• Current Ontario College of Nurses Registration
• BScN with 3-5 years current nursing experience
• Management experience is preferred
• Current B.C.L.S
• Working knowledge of computers (i.e. MS Word, Outlook, etc.)
• Knowledge in SB applications (i.e. Bed Management System, Quadramed, SunnyCare)
• Patience, flexibility, and exceptional interpersonal skills
• Proven organizational skills, conflict resolution and communication skills
• Demonstrates strong critical thinking ability to make decisions and be able to articulate rationale for decisions
• Ability to work effectively and demonstrates composure under pressure/ stressful conditions and to meet multiple and competing priorities
• Demonstrated commitment to Patient-Centred Care philosophy
• Demonstrates ability to work in a team based environment and collaborates with others in assisting with the delivery of care to patients
• Has foundational knowledge of applicable legislation affecting Human Resources (i.e. Human Rights, Employment Standards Act, Occupational Health & Safety Act)