Patient Care Coordinator - Ambulatory Mental Health - Regular full-time 2025-14165

Summary of Role:
Reporting to the Patient Care Manager (PCM) of Ambulatory Mental Health, the Neuromodulation Patient Care Coordinator (PCC) plays a key clinical and operational leadership role within the G2 Neuromodulation Clinic. This dynamic clinic includes Electroconvulsive Therapy (ECT), Transcranial Magnetic Stimulation (TMS), Ketamine treatment, and a Medication Clinic (LAI and Clozapine monitoring). The PCC provides day-to-day coordination and oversight of clinical operations, supports ongoing quality improvement, and ensures efficient patient care delivery across all neuromodulation modalities.

The PCC works in close collaboration with the ECT Team Leader (TL), who leads the clinical operations of the PACU-based ECT clinic during morning sessions. While the ECT TL is the first point of contact for clinical and workflow issues during ECT hours, the PCC assumes broader oversight throughout the full clinic day, including TMS, ketamine, and medication clinic services. The PCC and TL jointly identify trends, address operational challenges, and keep the PCM informed of emerging issues impacting patient care or clinic performance.

The PCC is also expected to assume a direct patient care assignment as needed, providing flexible clinical coverage and mentorship to nursing staff.

Key Responsibilities:

Clinical Leadership & Operational Oversight

• Provides leadership and daily coordination of all neuromodulation services across ECT, TMS, ketamine, and medication clinics.
• Collaborates with the ECT TL to ensure seamless morning ECT operations and effective clinical transitions throughout the day.
• Serves as the primary clinical lead and problem-solver for operational or patient flow issues across the full clinic day.
• Monitors clinic utilization, booking gaps, and patient attendance, working with PAAs and interdisciplinary team members to optimize scheduling.
• Identifies opportunities for service improvement and leads or supports quality initiatives and workflow redesign.
• Serves as a clinical mentor and resource to nurses and students, supporting evidence-based practice, continuous learning and research.

Patient Care & Coordination

• Mentors staff and provides direct patient care across neuromodulation services when required
• Supports patient education, ECT coordination, consent renewals, and ECT pre-treatment, recovery, TMS, ketamine services and mediation clinic operations.
• Collaborates with the ECT TL and PAA to coordinate scheduling and logistics for inpatients and outpatients, ensuring smooth communication between psychiatry, anesthesia, and other stakeholders.
• Participates in clinical follow-up and treatment monitoring, including tracking side effects and patient responses.
• Engages with family members and caregivers to provide education and emotional support throughout the treatment process.
• Responds to medical or psychiatric emergencies following clinic protocols and best practices.

Documentation & Interdisciplinary Collaboration

• Maintains timely and accurate clinical documentation, care plans, and interprofessional communications.
• Collaborates closely with the PCM, ECT TL, psychiatrists, clinic nurses, PAA, APN, and others to support patient flow and care continuity.
• Tracks and reports clinical metrics, contributing to service evaluation and reporting as needed.

Qualifications:

• Current registration in good standing with the College of Nurses of Ontario (CNO) as a Registered Nurse (RN).
• Demonstrated leadership or coordination experience in a hospital or ambulatory care setting.
• Prior experience as a Team Leader or equivalent role strongly preferred.
• Minimum of 3 years of clinical experience in mental health nursing.
• CNA Certification as an asset
• Strong skills in assessment, clinical decision-making, and patient/family education.
• Proven ability to support quality improvement and operational efficiency.
• BCLS certification required.