Administrative Team Leader - Family Health Team Clinic - Regular Full-time 2025-15821

Administrative Team Leader

Position Overview

Reporting to the Executive Director, Sunnybrook Academic Family Health Team, the Administrative Team Leader provides operational and digital systems oversight to ensure high-quality, client centred, integrated primary care across the Sunnybrook Academic Family Health Team. This role is responsible for daily oversight of inter-professional team operations and workflow optimization while also supporting health-information systems to ensure efficient care delivery, performance monitoring, and quality improvement.

Working interdependently with the Executive Director, the Administrative Team Lead ensures effective clinic operations, strong staff support, reliable technology systems, and accurate reporting. This role is central to enabling team-based care, digital transformation, and data-informed decision-making in an academic primary-care environment.

Key Responsibilities

Clinical Leadership & Operations

• Provide strong supervision, and operational oversight of the inter-professional team with a focus on integrated, collaborative, client centred care.
• Lead staffing models, scheduling, and coverage planning to maximize service delivery.
• Identify service gaps, escalate operational risks, and recommend improvements to improve access, flow, and quality of care.
• Support the Executive Director to resolve escalated client or staffing issues.
• Monitor program eligibility criteria and access pathways.
• Promote a positive, safe, and supportive work environment.

Digital Health, IT & Systems Leadership

• Support the SAFHT EMR administrator with operational oversight of IT systems and infrastructure.
• Support the SAFHT EMR administrator with troubleshooting, maintenance, and upgrades of hardware, software, and networks.
• Coordinate setup and administration of user access for email, EHR, and network systems.
• Support technology adoption and digital workflows in clinical care.

Data Management & Reporting

• Support the SAFHT EMR administrator with data collection, validation, and reporting across clinical and operational programs.
• Ensure accuracy, completeness, and consistency across databases and reporting tools.
• Support the SAFHT EMR administrator with data extraction, and data quality improvement.
• Assist with the preparation of reports for leadership and external stakeholders.
• Train and support staff in effective data entry, reporting, and system use.

Quality Improvement & Performance Monitoring

• Support the development, implementation, and evaluation of programs and services.
• Support reporting, dashboards, and data-informed planning to Ontario Health and NT-OHT
• Engage clinical teams in quality improvement initiatives.
• Translate performance data into operational action.

Requirements

• Experience in healthcare operations, IT systems, or health informatics.
• Proven ability to lead inter-professional teams.
• Strong leadership, problem-solving, and communication skills.
• Demonstrated experience in clinical operations, data systems, or health-care IT.
• Experience with EHR systems, reporting tools, and dashboards. Experience with Telus Practice Solutions (PSS) is an asset.
• Knowledge of privacy, information security, and quality improvement frameworks.