Customer Experience Leader - Gift Shop - Casual 2023-6628

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Date Posted: 11/20/2023

Location: Toronto, ON, Canada

Reference No.: 2023-6628

Position Type: Casual

Department: Gift Shop

FTE Status: 0.00

Hours of Work: Other

Campus Site: Other

Shifts Weekday Required: Days, Evenings

Shifts Weekend Required: Days

Statutory Holiday(s) Required: No

Vacancy Exists For: Customer Experience Leader, Gift Shop

Competition #




Bayview & Holland





Sunnybrook Gift Shops & Retail Vendors






Hours Of Work:

flexibility required; days, evenings, weekends; 4, 6, 8, 10 hr shifts

Summary Of Duties:

Location: Bayview/ Holland Campus

This is a casual part-time position with variable hours per week, and requires flexibility to work days, evenings, and most weekends. The position rotates between the gifts shops located at the Bayview and Holland sites.

Summary of Duties:

  • Meet or exceed sales goals by providing exceptional service to all customers, suppliers, vendors, volunteers, and hospital staff
  • Create and maintain displays to drive sales and provide a visually attractive shopping experience
  • Receive, price, and merchandise retail goods in a timely and efficient manner
  • Prepare on-line and telephone orders for delivery
  • Administrative duties including answering email, telephone inquiries, balancing daily paperwork, and maintaining inventories
  • Provide leadership, support, and guidance to gift shop volunteers
  • Strive for excellence in all areas of retail operations
  • Contribute to the success of a large and vibrant retail operation by playing a key role in raising funds for patient comfort & care through the operation of a successful hospital gift shop
  • Maintain a safe and clean work environment
  • Other duties and projects as assigned



Qualifications / Skills:


  • Minimum 2 years’ experience in a retail environment
  • Demonstrated superior retail sales and customer service skills
  • Excellent interpersonal and communication skills
  • Experience and interest in retail merchandising
  • Interest in and awareness of fashion and décor trends
  • Ability to accurately handle cash and card transactions, and balance the shift/day
  • Ability to deal with multiple and conflicting priorities
  • Ability to work as team member in a busy environment
  • Proficiency with MS Office and POS systems
  • Excellent organizational and time management skills
  • Previous experience working with volunteers an asset
  • Previous experience with on-line retail is an asset
  • Ability to work at two locations; Bayview & Lawrence and Yonge & Wellesley
  • Ability to work days, evenings, weekends
  • Ability to work standing full days and lift boxes, climb ladders
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.