Patient Administrative Associate - Fracture Clinic - Casual 2024-7480

The Fracture Clinic is currently looking for a Casual Patient Administrative Associate (PAA) to join our inter-professional team.  The PAA will be responsible for co-ordination of patient flow and patient activities, communication between departments and maintaining accurate patient records.  

Summary of Duties

• Provide advanced PAA support to the Fracture Clinic
• Coordinate all administration and clerical activities within the department
• Duties include: Patient Registration and updating of patient information, scheduling appointment, ordering and coordination x-rays and other diagnostic procedures
• Chart preparation for all patients
• Handle large volume of incoming calls, emails; book large volume of referrals
• Other administrative duties as required

Qualifications/Skills

• Two year Business/Office Administration diploma
• One year of Administrative/Business experience in a hospital/health care environment preferred
• Candidates who have successfully completed the hospitals PAA training will be given priority consideration
• Successful completion of Medical Terminology course
• Competent in Microsoft Office software, Sunnycare, Quadramed and Accuro
• Excellent inter-personal skills and ability to work well with a diverse group of individuals
• Proven ability to manage high stress situations while completing multiple tasks and setting priorities in a fast-paced, high volume team environment
• Proven ability to organize work-flow and function under fluctuating case/workload demands for 16 clinics; time management, accuracy and attention to detail skills required
• Keyboarding at 40w.p.m. with maximum 5% error rate
• Proficiency with electronic payroll system is required
• Experience in orthopaedics and trauma is strongly preferred
• Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
• Satisfactory attendance standards