Summary of Duties

• Provide first line support to users of all imaging informatics services including but not limited to PACS, RIS, post-processing applications and underlying technologies to digitally assist in the treatment of our patients
• Perform trouble shooting with all imaging informatics applications and hardware while engaging service providers of such systems in scheduled and non-scheduled maintenance
• Assist with maintaining data quality and security for all informatics systems and related interfaces to enable efficient and effective clinical operations
• Provide input into the design and implementation strategy of the future system architecture integral Sunnybrook’s electronic image informatics network
• Engage in several project initiatives to serve as technical expertise resource
• Design, develop, test and implement new hardware and software configurations for servers, storage systems, and client systems
• Perform clinical analytics  to assist in decision making of provision of imaging services
• Communicate with users in case of system downtime and trigger downtime procedures
• Commit to continuous improvement through creativity and innovation while working in a busy academic environment to achieve optimum practices and excellence
• Collaborate with external vendors and their personnel in developing optimal and creative solutions for best practices
• Management of departmental computing technology requirements
• Provide advanced technical support and documentation
• Support the strategic partnership that includes the advancement of the Department and the Radiologists priorities

Qualifications/Skills

• University education from an industry recognized science or technology program in related information systems
• Certificate in PACS Administration, CIIP, and Project Management would be an asset.
• Advanced knowledge and experience in client/server architecture and informatics application software and hardware i.e. Agfa Enterprise Imaging, RIS integration with hospital systems
• Advanced knowledge in the medical information & imaging modality systems field and connectivity using the DICOM / IHE standards and the HL7 standard or equivalent experience.
• Advanced knowledge of relational databases (i.e. SQL, Postgres), SAN storage systems, data centre operations and client support as well as regional PACS network.
• Advanced experience in project management, incident management and change management.
• Advanced organization and analytical skills
• Advanced knowledge of large server configurations with interdependence and operating considerations.
• Advanced interpersonal, oral & written skills.
• Knowledge of programming using Python, C++, PHP and/or Java would be an asset
• Demonstrate effective time management and problem solving
• Demonstrate flexibility in working in the after hours when required