Summary of Duties

The PAA is responsible for the coordination of patient flow and patient activities, administrative services for the patient care unit, and maintenance of patient records, staffing, scheduling and payroll, as well as administrative support to the patient care units. The PAA will provide coverage support to other Veteran Centre units as required.

Qualifications/Skills

• One year of Community College required, Medical Terminology course preferred
• One year of Administrative/Business experience in a healthcare setting required
• Previous experience working with the elderly preferred
• Advanced computer skills and knowledge of software packages such as Microsoft Word and Windows · Demonstrated knowledge of ESP and Dimensions staff scheduling systems and unionized scheduling practices preferred
• Typing at 40 net words per minute or keyboarding at 106 net keystrokes per minute required
• Patient and Family focused care philosophy
• Ability to organize work effectively, and work at a fast pace in an unpredictable environment that requires the ability to manage multiple tasks
• Excellent problem-solving and communication skills
• Excellent telephone/customer service skills
• Demonstrated ability to follow established routines
• Demonstrated ability to work successfully in a team environment.