This role will appeal to a dynamic individual who wants to be part of a dedicated, multi-site team, and is passionate about engaging people to help support a positive hospital experience for patients, visitors and families, and support staff. The position oversees a portfolio of diverse volunteers who provide support in a variety of roles aligned to hospital priorities, within several of Sunnybrook’s Programs

Summary of Duties:

• Demonstrate effective and consistent leadership to deliver quality volunteer programs for respective hospital site portfolio. This includes professionally executing all facets of volunteer program management including recruitment, interviewing & screening, selection, orientation & training, risk management, performance management & supervision, evaluation, recognition & retention, project management.
• Collaboration with colleagues to ensure volunteer management best practices, continuous improvement, and appropriate engagement and supervision of volunteers.
• Strategically and effectively manage competing priorities and resources across multiple sites to fulfill departmental and hospital wide objectives.
• Develop, evaluate and utilize fair, consistent and comprehensive, recruitment, interview, screening and selection processes and practices, that are aligned with Sunnybrook’s Human Resource policies and practices, including EDI.
• Provide ongoing education, orientation, and training that will ensure volunteers meet the needs of the hospital, fulfill expectations of their roles, with a focus on safety and quality.
• Community engagement, promote positive public image and reputation, and build positive relationships with a variety of internal and external groups - volunteers, staff, patients, community partners, etc. to effectively meet department and hospital short and long term objectives.
• Provide education, expertise and advise department leads (staff supervisors) on topics pertaining to all aspects of successful volunteer engagement
• Supervise and provide ongoing monitoring and oversight to portfolio of 150-200 volunteers in a variety of roles/programs.
• Effectively utilize Better Impact software to maintain accurate volunteer files, profiles, schedules, communication, documentation, trainings, certifications etc.
• Event planning and other department projects.

Qualifications/Skills

• Bachelor degree required; Certificate in Volunteer Management or Human Resources an asset.
• Significant recent experience in volunteer management or a human resources role required;  experience in a healthcare environment an asset.
• Excellent interpersonal and leadership skills.
• Excellent oral and written communication and presentation skills.
• Able to work collaboratively as part of a team, as well as independently.
• Proven leadership ability, critical thinking, conflict resolution, and problem-solving skills.
• Excellent organizational, and time management skills, and the ability to handle competing and changing priorities.
• Diplomacy, tact, and ability to maintain pleasant and professional manner.
• Promote a culture of accountability, and respect with a focus on equity, diversity,and inclusion.
• Proficiency in Microsoft 265, MS Teams, and experience with volunteer management database software.
• Certification in Volunteer Management (e.g. CVA) is an asset.