Patient Administrative Associate - Veterans Centre LSSW - Regular Full-Time 2025-15364

Summary of Duties

The PAA is responsible for the coordination of patient flow and patient activities, administrative services for the patient care unit, and maintenance of patient records, staffing, scheduling and payroll, as well as administrative support to the patient care unit.

Qualifications/Skills

• Candidates who have successfully completed the Hospital’s PAA training and successfully met the requirements of the performance Review and Development Plan (I e. Confirmed in the PAA role) will be given priority consideration

• One year of Community College required, Medical Terminology course preferred

• One year of Administrative/Business experience in a healthcare setting required

• Previous experience working with the elderly preferred

• Advanced computer skills

• Demonstrated knowledge of ESP staff scheduling system

• Typing at 40 net words per minute or keyboarding at 106 net keystrokes per minute

• Knowledge of software packages such as Word/Windows

• Patient and Family focused care philosophy required

• Ability to organize work effectively, and work at a fast pace in an unpredictable environment that requires the ability to manage multiple tasks

• Excellent problem-solving and communication skills

• Excellent telephone/customer service skills

• Demonstrated ability to work in a team environment