Program Assistant -Specialized Geriatric Services - Regular Full-time 2024-7510

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Date Posted: 2/9/2024

Location: Toronto, ON, Canada

Reference No.: 2024-7510

Position Type: Regular full-time

Department: Specialized Geriatric Services

FTE Status: 1.00

Hours of Work: 8 hrs

Campus Site: Bayview

Shifts Weekday Required: Days

Shifts Weekend Required: No Weekends

Statutory Holiday(s) Required: No

Hours of Work:       Monday-Friday 8-4pm

Summary of Duties
The Specialized Geriatrics Services within the Integrated Community Program supports care of older adults.  The Program Assistant plays a pivotal role in facilitating the seamless referral intake process for patient care, provides administrative support to clinical teams and assists with projects within the department. Strong organizational and communication skills are essential for success in this central role. 

Summary of Duties
•    Provide advanced program assistance to the department of Specialized Geriatric Services (SGS)
•    Responsible for incoming calls to main phone line, email, and faxes; directing inquiries to the appropriate team member.
•    Primary point of contact for all referrals coming to the department 
•    Screens and triages SGS referrals
•    Prepares patient charts and referrals packages
•    Registers and updates patient information, appointment scheduling, and prepares meeting minutes
•    Coordinates service providers for office maintenance, repairs, and other related tasks.
•    Coordinates and distributes internal communications, announcements, and updates.
•    Liaises with community organizations and serves as a link between the community and clinical team.
•    Supports onboarding of new hires, and organizes staff engagement initiatives.
•    Prepares timesheets and corrections for payroll 
•    Collects, analyzes, and prepares reports  
•    Assists with events and education coordination for department
•    Other administrative duties as required

•    Completion of Medical Office Administration program.
•    Successful completion of an accredited medical terminology course. 
•    A minimum of two years of related experience, in a health care setting.
•    Ability to type 45 - 60 WPM or keyboarding at 106 net strokes per minute.
•    Demonstrated excellence in customer service and experience interacting effectively with a wide range of professional staff and displays patient focused care behavior 
•    Advanced proficiency with Microsoft Office Suite including Word, Outlook, Excel, PowerPoint, Adobe Acrobat, Zoom, Visio, survey tools and familiarity with PHS/PAS, QuadraMed, Sunnycare
•    Previous experience with staff scheduling software such as Dimensions preferred.
•    Strong communication and interpersonal skills with demonstrated experience handling sensitive issues and confidential information 
•    Superior time management, organizational skills, accuracy and attention to detail 
•    Demonstrated independence and comfort in taking initiative on resolving issues within scope of responsibility
•    Ability to work independently and as part of a team, demonstrating a proactive and collaborative approach.
•    Evidence of good attendance, a satisfactory performance history and a discipline-free record required.
•    Enjoys working with the senior patient population

If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. 

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.

We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. Sunnybrook Health Sciences Centre is an equal opportunity employer.