Administrative Assistant - ICP Ambulatory Care Drug Allergy Clinic - Temporary Full-time 2024-10697

Summary of Duties

The Administrative Assistant  is responsible for co-ordination of patient flow and patient activities:  administrative support to the Drug Allergy  Clinic team within the Integrated Community Program

• Duties include: Patient Registration and updating of patient information, scheduling appointment, Tracking and Monitoring patients’ waitlist and ordering supplies etc.
• Coordination of all administration and clerical activities within the department
• Coordinate patient flow during (busy) clinics
• Greet patients, answer phone and perform other general reception duties
• Assist clinic physicians, pharmacist, nurse  as needed
• Manage Drug Allergy Clinic emails,  faxes and voice messages
• Respond to incoming phone calls, direct inquiries to appropriate personnel/area
• Other administrative duties as required

Qualifications/Skills:

•  Completion of Medical Office Administration program or the equivalent combination of education and experience
• One year of Administrative/Business experience required, in a health care setting preferred
• Working knowledge of Accuro, QuadraMed, Sunnycare, Outlook, MS Office and excel an asset
• Strong attention to detail, excellent verbal and written communication skills
• Outstanding interpersonal and customer service skills
• Proven ability to respond effectively in a stressful situations
• Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
• Effective time management skills and ability to multitask is essential
• Demonstrated Patient-Focused Care/Customer Service behavior
• Advanced organizational skills and ability to prioritize in a fast- paced environment
• Excellent interpersonal skills and demonstrated understanding and ability to work in an inter-professional team
• Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute
• Demonstrated satisfactory attendance and punctuality required