Supervisor - Barzakay Clinic - Regular full time 2024-11348

Summary of Duties:

The Garry Hurvitz Brain Sciences Centre (“GHBSC”) will be a first of its kind in Canada, unifying the treatments for brain illness in a state of the art collaborative space.  Commencing operations in early 2025, the Yuval & Lori Barzakay Brain Health Clinic, located within the GHBSC, is looking for a dynamic, self-motivated, dedicated individual to join our team as Supervisor to support the daily operations and smooth functioning of multiple clinical teams and associated activities.  The Supervisor is critical to the successful day-to-day operations at the Barzakay Brain Health Clinic, working closely and jointly with the Manager.

• Provide support to multiple medical and clinical teams to ensure the smooth flow of outpatient clinics by co-ordination of patient flow and patient activities.
• Lead daily rounds with the PAA team, including coordination, facilitation, and providing operational guidance
• Oversee scheduling process in collaboration with PAA team in order to ensure the meeting of wait time accountabilities and to oversee waitlist management.
• Collaborate with and provide clinical expertise to PAA team in order to prioritize and problem-solve patient scheduling and access to clinics.
• Provide operational guidance to and collaborate with clinicians regarding policies and procedures in order to inform decisions about issues in the clinic.
• Problem solve at the patient level as a super user within Organisation Information Systems such as Accuro, Sunnycare, and Quadramed.
• Monitor the outpatient clerical teams (union staff) and Barzakay Clinic setting (G1 and G2)
• Manage human resource requirements and performance related issues, including, but not limited to: ongoing recruitment & retention of staff, conducting performance reviews, day-to-day staffing and deployment of appropriate resources.
• Address patient and family concerns and ensure patient and staff safety by mitigating risk
• Engage with patients and team members to problem solve around conflicts and to exercises de-escalation techniques as needed.
• Create a supportive environment for patients and their families through the daily management of staffing levels, throughput of order processing, and interprofessional communication through collaboration.
• Facilitate the identification, implementation, and monitoring of continuous improvement initiatives related to outpatient services.
• Other reasonable duties as assigned.
• May have access to confidential information related to Labour Relations

Qualifications/Skills:

1. Bachelors’s Degree required, Master’s Degree is an asset.
2. Demonstrated understanding of general medical and diagnostic imaging terminology an asset
3. Demonstration of course work and/or certificates in leadership/communication, preferred
4. 3-5 years healthcare experience; outpatient experience in a setting with a neurological disease preferred. 
5. Working knowledge of Organisational Information Systems such as Accuro, SunnyCare, QuadraMed are required
6. Recent relevant supervisory or leadership experience in health care preferred
7. Superior organizational, leadership experience in health care preferred
8. Demonstrated coaching and empowering style of management
9. Ability to manage effectively in a fast-paced, constantly changing environment
10. Demonstrated commitment to excellence and patient-centred care
11. Excellent change agent skills
12. Demonstrated effective organizational and time management skills
13. Demonstrated critical thinking and problem solving skills
14. Excellent oral and written communication skills